jbajee Terms & Conditions

By accessing the jbajee Platform — whether by visiting the website, creating an account, making a deposit, placing a bet, or participating in any promotion — you acknowledge that you have read these Terms & Conditions in full, that you understand them, and that you agree to be legally bound by them. This acceptance is a prerequisite for use of the Platform.

These Terms & Conditions apply together with jbajee's Privacy Policy and the Responsible Gaming Policy, both of which are incorporated into this Agreement by reference. In the event of any conflict between these Terms & Conditions and any specific game rules or promotional terms published on the Platform, these Terms & Conditions shall prevail unless the specific terms expressly state otherwise.

Continued use of the Platform following the publication of any updated version of this Agreement constitutes your acceptance of those updates. jbajee recommends that you review these Terms & Conditions periodically. The most current version is always available at jbajee.biz/terms-conditions.

Use of the jbajee Platform is subject to the following eligibility requirements, all of which must be satisfied at all times:

• Age: You must be at least 18 years of age. jbajee operates a strict zero-tolerance policy on underage gambling. Any account found to be operated by or on behalf of a person under 18 years of age will be immediately suspended, all associated winnings will be forfeited, and any deposits will be returned in accordance with jbajee's responsible gaming procedures.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online gambling is not expressly prohibited under applicable law. It is your sole responsibility to ascertain whether your use of the Platform is lawful in your jurisdiction before registering or transacting.
• Legal capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction. You must not be acting under any legal disability, guardianship order, or court-imposed restriction that would render this Agreement unenforceable.
• Single account: You may hold only one active jbajee account at any time. Operating multiple accounts — whether in your own name or using third-party identities — is strictly prohibited and will result in account termination and forfeiture of balances.
• Self-exclusion: You must not be currently enrolled in any self-exclusion programme operated by jbajee or any other gambling platform from which you are prohibited from playing.

To access the full range of jbajee services — including deposits, withdrawals, betting, and live casino gameplay — you must register an account. During registration you are required to provide accurate, complete, and current information including your full legal name, date of birth, Bangladeshi mobile number, and any additional information requested during the Know Your Customer ("KYC") verification process.

jbajee reserves the right to request documentary evidence to verify the information you have provided at any stage, including but not limited to: a government-issued national identity card (NID), passport, driving licence, or utility bill. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account restriction or suspension and the withholding of pending withdrawals pending the outcome of the verification review.

You are responsible for ensuring that all registration information remains accurate and up to date. Should any of your details change — including your mobile number or payment method — you must update your account profile promptly. jbajee accepts no liability for losses arising from outdated account information, including failed withdrawals to a payment method that is no longer active.

jbajee reserves the right to decline any registration application without being required to provide a reason for such refusal.

You are solely responsible for maintaining the confidentiality and security of your jbajee account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person under any circumstances, including family members or friends.

jbajee will never ask for your password via email, live chat, or telephone. Any communication purporting to be from jbajee that requests your password should be treated as fraudulent and reported to [email protected] immediately.

You must notify jbajee immediately if you become aware of or suspect any unauthorised access to your account. jbajee will take reasonable steps to investigate and secure your account following a verified report of unauthorised access, but accepts no liability for losses arising from your failure to maintain adequate account security or from your disclosure of credentials to third parties.

jbajee employs 256-bit SSL/TLS encryption across all platform sessions and applies real-time anomaly detection to flag suspicious login behaviour. Accounts may be temporarily locked pending security review where unusual activity is detected, and the registered mobile number will be notified accordingly.

All deposits and withdrawals on the jbajee Platform are transacted in Bangladeshi Taka (BDT, ৳). jbajee does not charge deposit fees for standard payment methods. The following payment channels are supported:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• Commercial bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (where available)

Minimum deposit: ৳500. Minimum withdrawal: ৳500. Maximum limits vary by payment method and account verification tier and are displayed during the transaction flow.

Withdrawals will only be processed to a payment method that belongs to the account holder and has been used to make at least one prior deposit on the account. jbajee does not process withdrawals to third-party accounts under any circumstances. This policy is a core anti-money-laundering control and is non-negotiable.

Standard withdrawal processing time is under 15 minutes during normal operating hours for verified bKash and Nagad transactions. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. jbajee does not guarantee processing times where delays are attributable to the payment provider or receiving bank.

jbajee reserves the right to conduct enhanced due diligence checks on withdrawal requests that exceed standard thresholds or that are associated with unusual account activity. Such requests may be subject to additional verification before processing. Players will be notified of any such review via their registered contact details.

jbajee offers bonuses and promotional incentives to eligible players from time to time. All bonuses are subject to specific terms and wagering requirements that are published alongside each offer. By claiming any bonus, you agree to those specific terms in addition to this Agreement.

General bonus conditions applicable across all jbajee promotions unless otherwise stated:

• Bonuses are available to players who have completed the full KYC verification process. Unverified accounts are not eligible to claim or withdraw bonus-derived winnings.
• Each bonus offer may be claimed once per player, per household, per device, and per payment method. Attempting to claim the same bonus multiple times through different accounts or identities constitutes abuse and will result in account termination.
• Wagering requirements must be met before any bonus balance or winnings derived from bonus funds can be withdrawn. The specific wagering multiplier applicable to each promotion is stated in that promotion's terms.
• jbajee reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, provided that any active bonus already in progress for a player will be honoured under its original terms.
• Bonuses are non-transferable and carry no cash value prior to the completion of applicable wagering requirements.
• jbajee may at its sole discretion decline to offer any bonus to any player and is under no obligation to state a reason for such refusal.

All betting and gaming activity on the jbajee Platform is governed by the specific rules applicable to each product, which are published within the relevant game or betting section. The following general rules apply across all products:

• Bet acceptance: A bet or wager is only deemed accepted once confirmed by the jbajee system and a confirmation reference has been issued. Bets placed during technical outages or connectivity interruptions are not guaranteed to have been accepted until confirmed.
• Minimum and maximum stakes: Minimum and maximum stake limits apply per bet and vary by product and market. Current limits are displayed within the relevant product interface before placement.
• Errors and malfunctions: In the event of a system error, software malfunction, or manifest pricing error, jbajee reserves the right to void any affected bets and refund stakes to player accounts. jbajee is not liable for losses arising from malfunction or technical failure attributable to third-party game providers.
• Suspicious activity: jbajee monitors betting patterns for indicators of match-fixing, collusion, arbitrage abuse, or exploitation of system errors. Accounts identified as engaging in such activity will be suspended pending investigation and may have winnings from affected bets forfeited.
• Result finality: Settled results are final once confirmed unless a manifest error is subsequently identified. jbajee's decision on the settlement of any bet is final and binding.
• Live betting: In-play markets may be suspended or removed at any time during an event. Bets accepted before a suspension are settled normally. Bets placed during a period of suspended trading that are erroneously accepted will be voided.

The following conduct is strictly prohibited on the jbajee Platform. Engaging in any prohibited conduct constitutes a material breach of this Agreement and may result in immediate account suspension, permanent termination, forfeiture of balances, and referral to relevant law enforcement authorities where applicable:

• Registering or operating more than one jbajee account, whether in your own name or through the use of a third party's identity or documents.
• Providing false, misleading, or fraudulent information at any point during registration, KYC verification, or any subsequent communication with jbajee.
• Using automated software, bots, scripts, artificial intelligence tools, or any other mechanism to interact with the Platform in a manner not intended for human players.
• Exploiting bugs, glitches, or pricing errors in any game, sportsbook market, or promotional offer for financial gain.
• Engaging in any form of money laundering, terrorist financing, or use of funds derived from criminal activity on the Platform.
• Colluding with other players in live casino, poker, or any multiplayer game environment to gain an unfair advantage.
• Attempting to reverse-engineer, decompile, or gain unauthorised access to any part of the Platform's technical infrastructure.
• Harassing, threatening, or using abusive language toward jbajee staff or other players through any communication channel.
• Attempting to charge back, reverse, or dispute a legitimate deposit transaction with your payment provider after the funds have been used for gaming purposes on the Platform.

jbajee is committed to promoting responsible gambling practices. Gambling is intended to be a form of entertainment. It should never be used as a method of generating income, recovering financial losses, or as a response to stress, anxiety, or personal difficulties.

jbajee provides the following responsible gaming tools, all of which are accessible directly from your account dashboard at no cost:

• Deposit limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your account.
• Session time reminders: Receive automatic notifications when you have been playing continuously for a set duration.
• Cooling-off period: Temporarily suspend your account for a defined period (24 hours, 7 days, or 30 days) during which no deposits or bets can be placed.
• Self-exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and are irrevocable for a minimum period of 6 months.

If you believe that your gambling is causing harm to yourself or others, please visit the Responsible Gaming page for full guidance and support resources available in Bangladesh. You may also contact the jbajee support team at [email protected] at any time to request activation of any responsible gaming tool.

Strict age verification is applied at registration and during the KYC process. jbajee does not knowingly allow players under the age of 18 to access any real-money gaming product on the Platform.

All content on the jbajee Platform — including but not limited to the jbajee brand name, logo, website design, user interface, text, graphics, game interfaces, software, and proprietary data — is the exclusive intellectual property of jbajee or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with this Agreement. This licence does not permit you to reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any Platform content without the prior written consent of jbajee.

Game content displayed on the Platform may be owned and licensed by third-party studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi, among others. Such content is subject to the respective licensor's intellectual property rights in addition to jbajee's own.

To the maximum extent permitted by applicable law, jbajee's aggregate liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort, statute, or otherwise — shall not exceed the total amount deposited by you into your jbajee account in the 30-day period immediately preceding the event giving rise to the claim.

jbajee accepts no liability for:

• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect.
• Interruption, suspension, or termination of Platform services due to technical failures, maintenance, force majeure events, or third-party outages beyond jbajee's reasonable control.
• Losses arising from your failure to maintain account security or from unauthorised access to your account where such access resulted from your own negligence.
• Errors in game outcomes attributable to certified RNG software operated by third-party licensed game providers.
• Delays in deposit or withdrawal processing attributable to your payment provider or bank.

Nothing in this clause shall operate to exclude or limit jbajee's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

jbajee collects, processes, and retains personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By registering an account, you consent to jbajee processing your personal data for the purposes described in the Privacy Policy, including account management, KYC verification, fraud prevention, and communications related to your account and eligible promotions.

jbajee will never sell your personal data to unaffiliated third parties for their own marketing purposes. Data shared with third-party payment processors and KYC verification providers is governed by those providers' own privacy policies and is shared solely to the extent necessary to fulfil the relevant service.

You have the right to request access to, correction of, or deletion of personal data held by jbajee, subject to jbajee's legal obligations under applicable anti-money-laundering and financial record-keeping regulations, which may require retention of certain data for a minimum statutory period regardless of such requests.

jbajee reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jbajee will provide reasonable notice by publishing the updated Terms & Conditions on this page with a revised effective date, and where practicable, by notifying players via their registered contact details.

Your continued use of the Platform following the publication of any amended Terms & Conditions constitutes your acceptance of the revised Agreement. If you do not accept the revised terms, you must cease using the Platform and may request account closure by contacting [email protected]. Any funds remaining in your account at the time of closure will be processed for withdrawal to your registered payment method subject to the standard withdrawal procedures and verification requirements.

This Agreement and any dispute or claim arising out of or in connection with it or its subject matter — whether contractual, tortious, or otherwise — shall be construed and interpreted in accordance with principles of general commercial law applicable to online gaming and digital service agreements. Where specific statutory provisions of Bangladesh law are applicable to consumer-facing digital services, such provisions shall apply to the extent they are mandatorily applicable and cannot be excluded by contract.

jbajee endeavours to resolve all player disputes amicably through its customer support process in the first instance. Players are encouraged to raise any complaint or dispute directly with jbajee by contacting [email protected] before pursuing any other avenue. jbajee aims to acknowledge all formal complaints within 48 hours and to provide a substantive resolution within 10 business days.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the jbajee Platform, please contact the jbajee support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the jbajee Platform after login
• Response time: Average first response under 3 minutes on live chat; email responses within 48 hours
• Operating hours: Support available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Correspondence should be directed to the email address above. jbajee does not maintain a public postal address for player communications. Please quote your registered account username or mobile number in all support communications to assist with account identification.